Assessing Crisis Communication Teamwork Performance During a Terrorist Attack: A Pragma-Dialectic Analysis
Keywords:Crisis communication, Government of Canada, Terrorist attack, Shared mental models, Media relations / La communication de crise, le gouvernement du Canada, attaque terroriste, partage des modèles mentaux, relations avec les médias
Background On October 22, 2014, Michael Zehaf-Bibeau shot and killed a soldier standing guard at the Canadian National War Memorial.
Analysis Using a pragma-dialectical approach, this article analyzes the three chronological sequences of communication related to the attack: the pre-crisis period, the crisis itself, and the post-crisis management.
Conclusions and implications This article asserts that before the crisis, the constitution and the functioning of the crisis management team impacted its ability to communicate effectively. Insufficient communication prompted the crisis to remain in the spotlight numerous years after its conclusion.
Contexte Le 22 octobre 2014, une attaque au fusil de Michael Zehaf-Bibeau créé une crise que cet article analyse du point de vue de la communication.
Analyse En utilisant une approche pragmatique et dialectique, cet article analyse les trois séquences chronologiques de communication liées à l’attaque : la période précédant la crise, la crise elle-même et la gestion de l’après-crise.
Conclusions et implications Cet article affirme qu’avant la crise, la constitution et le fonctionnement de l’équipe de gestion de crise ont eu un impact sur sa capacité à communiquer efficacement. L’absence ou l’insuffisance de communication a conduit la crise à rester d’actualité de nombreuses années après sa conclusion.
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